If you are experiencing an issue with Korus Ticket API, please email us on [email protected] with the following details:
- API:
Business/Authentication - OIDC Client ID
- Approximate date and time of the API call
- Korus Ticket API call
- Korus Ticket API response
- Description of the issue
You can expect an answer within a few days.
Some error messages returned by the API originate from the underlying ticket issuer's system rather than from Korus Ticket directly. These messages may appear in French or another language (for example, "La réservation a expiré" for an expired reservation). The HTTP status code, code, and propertyPath fields in the error response are always in English and can be used for programmatic error handling regardless of the message language.